7:30 am Registration & Coffee
Creating Organizational Alignment
8:20 am Chair’s Opening Remarks
8:30 am Bolstering Team Health: The Ultimate Leading Indicator to Project Outcomes & Profitability
Synopsis
- Creating shared language and understanding of what ‘team health’ means within and across organizations
- Understanding the link between team operational effectiveness and business profitability
- Experimenting with psychological techniques to measure team health, including sentiment analysis
- Targeting collaboration and alignment to tackle challenges with mental health across the industry
9:10 am Building Top to Bottom Buy-In that Integrates the Pursuit of Excellence into the Fabric of Daily Operations
Synopsis
- Creating alignment to the goals of senior leadership by leveraging a clearly defined organizational culture
- Empowering key operational leaders to enact business-level change in line with these goals
- Ensuring team members connect their role to operational excellence and, in turn, increase overall engagement
9:50 am Morning Refreshments & Speed Networking
Foundations of Operational Excellence
Balancing Productivity & Business Improvement
10:30 am Discover: Establishing Effective Knowledge-Sharing Structures to Support Workforce Development & Higher Quality Project Delivery
Synopsis
• Evaluating models to incentivize and enable knowledge sharing among various operational groups
• Selecting group representatives to get a collective voice on best practices across business functions, and how they can be embedded into the day to day
• Maximizing the use of construction management software and practices to facilitate knowledge sharing
11:30 am Develop: Staffing & Resourcing Continuous Improvement Initiatives in a Project-Driven Organization
Synopsis
• Discussing the benefits of establishing dedicated improvement teams and how this can scale to your business need
• Ensuring involvement of end-users without impacting day-today productivity
• Developing systems to monitor the potential negative impact of process change on business productivity and intervening when that goes wrong
12:00 pm Action: Reflecting on Your Firm’s Organizational Structure: How Are You Resourcing & Monitoring Improvement Initiatives?
Enablers of Operational Excellence
Managing Process Change
10:30 am Discover: Developing a Framework to Investigate, Test, Design & Re-Design a Strategy to Deploy Business Change
Synopsis
• Determining a staged approach for piloting a process change
• Leveraging project and region-specific insights to ensure a fit for purpose company-wide implementation strategy
• Highlighting best practices for developing training materials and frameworks to reinforce change
11:30 am Develop: Creating a Manageable & Scalable System to Identify Areas Requiring Improvement
Synopsis
• Fostering a culture that empowers staff to get involved with Operational Excellence and suggest improvement initiatives
• Establishing an effective system for uncovering areas in need of improvement
• Implementing clear criteria around initiative selection to ensure democracy and clarity across the organization
12:00 pm Action: Sharing Lessons Learned from Managing Your Own Process Change: How Can You Blueprint Your Framework to Inform Future Success?
12:20 pm Lunch Break
Fostering a Culture of Change From Top-to-Bottom
2:40 pm Afternoon Refreshments
3:10 pm Effectively Setting the Direction for & Managing Change at All Levels to Embed Improved Tools & Processes
Synopsis
• Assessing the appropriate level of detail in new processes to ensure they are practical for staff to follow, without overcomplicating and overwhelming them
• Gaining insight into different personality types within the organization to effectively manage and sustain engagement during change initiatives
• Determining the extent to which pockets of resistance should be addressed to minimize impact on those who are willing to engage in improvement initiatives
• Creating feedback loops to assess the success of process changes and determine when they’re fully optimized
3:50 pm Creating a Culture of Leadership & Progression in the Field to Guarantee the Prosperity of Your Firm
Synopsis
• Engaging superintendents with their role in people development and retention into senior field management roles
• Developing leadership skills in middle management to drive organization-wide transformation through a “train-the-trainer” approach
• Implementing clear developmental career pathways so that people can aspire to progress