8:00 am Check-In & Coffee
8:30 am Chair’s Opening Remarks
Becoming a Digitalized Organization
8:40 am Building & Managing Your Digitalization Roadmap to Create a More Efficient, Technologically Enabled Business of the Future
Synopsis
• Evaluating your digital maturity to create a roadmap for further digital enablement
• Establishing systems to identify bottlenecks and areas requiring digitalization as early as possible
• Enabling agile decision-making within and across organizations through collaborative digital review frameworks
9:20 am Audience Discussion: Embedding AI into Operational Workflows to Enable Doing More, With Less
Synopsis
• Allocating a task-force for the investigation and implementation of AI into operational workflows
• Exploring the tools on the market and their potential application in the construction value chain to assess the right direction for us
• Analyzing the impact of AI on jobsite organizational team structures and how we will evolve these to create a leaner organization
Foundations of Operational Excellence
Achieving Alignment Across Stakeholders
11:00 am Discover: Effectively Cascading Strategy to Enhance Employee Alignment & Ensure Sustainable Business Growth
Synopsis
• Effectively communicating your long-term business strategy at a regular cadence to keep teams aligned
• Ensuring each department, team and individual has clear and actionable goals that support the overall strategy
• Establishing feedback loops to maintain alignment and ensure continuous improvement
11:30 am Action: Adapting Your Workflows to Drive Excellence With Trade Alignment. How Can You Ensure Consistent Operational Excellence Across General & Trade Contractors with Different Operating Systems
Enablers of Operational Excellence
Standardizing Work Processes
11:00 am Discover: Supporting Business Leaders to Create Standard Operating Procedures (SOP) to Embed Collaboration & Streamline Cross-Functional Workflows
Synopsis
• Creating SOPs to support standardization of work across the business
• Presenting SOPs in a clear and easily accessible format within a centralized single source of truth
• Holding all levels of leadership accountable for ensuring their staff are adhering to new standards
11:30 am Develop: Developing a Centralized Source of Information to Ensure Policies & Resources are Up-to-Date & Accessible at All Times
Synopsis
• Understanding what needs to be captured within a centralized database to add value to operations teams
• Discussing the best structure to host standards and resources to make your database easy to use and searchable for all users
• Monitoring input and engagement without making individuals feel overly scrutinized
10:30 am Morning Refreshments
Adapting Business Models
1:00 pm Discover: Ensuring Consistency in Services Across Offices & Regions to Enhance Client Satisfaction
Synopsis
• Creating connections between office leadership to foster aligned cultures
• Supporting leadership to bridge the gap between business consistency and regional variance in standard procedures
• Building in flexibility with those responsible for developing work standards: What are the elements that must be standardized vs can afford some flexibility without impacting quality of delivery?
1:30 pm Develop: Adapting Organizational Strategies to Meet the Demands of Increasing Industry Integration & Collaboration
Synopsis
• Reconfiguring organizational structures to embrace more collaborative project delivery methods
• Overcoming the cultural challenges of integrating new functions and areas of expertise to ensure common language and understanding business-wide
• Addressing client reluctance towards unconventional business models as companies increasingly offer integrated solutionsÂ
2:00 pm Action: Discussing the Change Management Strategies That Underpin Business Model Transformation. What Key Factors Need To Be Considered?
Project Team Dynamics
1:00 pm Discover: Managing the Transition to a New Software to Boost Project Effectiveness
Synopsis
• Re-training teams on new software while simultaneously managing projects reliant on older systems
• Transitioning from isolated implementations to establishing consistent practices for using new software across the organization
• Leveraging IT & Operations teams to drive widespread adoption
1:30 pm Develop: Fostering Transparency & Alignment for Project Teams to Achieve Project Certainty
Synopsis
• Streamlining operational planning with real-time project information accessible to the right people
• Eliminating discrepancies in project progress data across the stakeholders
• Assigning tasks according to your team’s strengths and interests to enhance the quality of results
2:00 pm Action: Improving Knowledge Transfer & Teaming Dynamics in Your Own Organization. How Can You Foster Collaboration?
12:00 pm Lunch Break
2:20 pm Afternoon Refreshments
Staying Ahead of the Curve
2:50 pm Building a People-Centric Culture to Boost Employee Satisfaction & Employee Retention
Synopsis
• Ensuring open channels of communication for cultural feedback through activities such as employee-engagement surveys
• Promoting communication and feedback between junior staff and management to understand the priorities and needs of the workforce
• Cultivating a culture of celebrating achievements to ensure employees feel valued for their contributions
3:30 pm Panel:Equipping Your Firm & Operational Excellence Team to Stay Ahead of Industry Advancements & Transformations
Synopsis
• Maintaining Operational Excellence under different delivery and operating models
• Integrating increasing levels of automation, robotics and AI into jobsites and project planning
• Capturing and leveraging lessons learned to institutionalize learning and ensure long-term innovationÂ