Audience Discussion: Building a Dedicated Approach to Client Communication to Improve Overall Customer Satisfaction
- Establishing a singular platform for project updates to be shared, centralizing all project information coming from the client, and reduce the need for multiple questions
- Standardizing meeting structures and cadence/volume of reporting across project partners to set clear expectations around communications
- Utilizing a Customer Relationship Management (CRM) tool to create quantifiable feedback and inform your client satisfaction aims