8:00 am Chair’s Opening Remarks

  • Steven Levy Senior Vice President - Operations , McCownGordon Construction

Demonstrating Sustained Progress & Improvement

8:10 am Case Study: Developing an Effective System for Tracking Success of Process Improvement Initiatives

  • Myles Morton Process Improvement Manager , Okland Construction


  • Ensuring effective change management planning to establish goals, expectations, and limitations of new initiatives upfront against which to track success
  • Demonstrating the use of visual management systems and dashboarding to track progress of where we are, the direction in which we are headed, and highlight opportunities to further accelerate progression
  • Benchmarking key metrics that can be used to monitor progress with your program for Excellence: What external tools and frameworks can be used to benchmark progress and help determine what good looks like?
  • Exploring effective tools for understanding employee engagement with new initiatives and prove team competency in new skills, especially when improvement has an indirect impact on the bottom line

8:50 am Spotlights: Scaling Regional Best Practices & Lessons Learned to Establish New, Improved Playbooks Across the Entire Organization


  • Establishing effective company-wide communication channels to collate lessons learned from individual teams and regions to identify ‘best practices’ currently being adopted
  • Leveraging best practices for piloting and testing new workflows to determine which improvements are scalable and could benefit all teams
  • Exploring ways to inform all teams of process change and circulate new standards company-wide to ensure consistency of adoption

10:00 am Morning Refreshments

Minimizing Roadblocks to Long-Term Change

10:30 am Case Study: Revealing How One Team Successfully Evaluated Legacy Processes & Transformed Profitability Despite Resistance to Change


  • Demonstrating how we evaluated legacy systems and processes to identify inefficiencies and create a strategy for improvement
  • Leveraging early successes with field teams to engage others and successfully roll out improvement initiatives across the organization
  • Highlighting effective methods to combat resistance: How did we convince a team who were satisfied we were doing ‘enough’ already to take a step up and realize the need for change?

11:10 am Influencing Middle Management to Become Champions of Operational Excellence & Maintain the Right Culture with Their Teams


  • Underlining the importance of middle management in breaking down strategic initiatives and translating cross-departmental company goals into the day to day working of the company
  • Empowering all managers across the organization with the right tools for continuous improvement and change management that can help guide their teams to Excellence
  • Reviewing strategies to monitor consistency of management adherence to the company philosophy and promotion of open, honest communication: What can we do when management are not leading by example or undermining a culture of improvement?

11:50 am Panel: Developing an Effective Change Management Strategy to Make Sure Your Company Remains Agile


  • Understanding the core administrative tasks that support successful process change and accelerate speed of adoption
  • Developing a strategic framework for managing change within your organization that does not slow rate of innovation, but effectively cements improvements into core operating processes
  • Reviewing how change management can be best resourced: How much time and effort is truly required to effectively manage change and who should be responsible for what tasks?
  • Understanding how we can better influence everyone to take appropriate ownership for their role in this process and help the overall business succeed

12:30 pm Lunch Break

Effective Change Management

1:20 pm Software Rationalization: Maximizing the Efficiency of Existing Systems & Creating a Strategy to Further Streamline Your Technology Roadmap

  • Dan Smolilo Director of Process & Innovation , The Walsh Group


  • Mapping out existing technology and workflows to identify overlap, improve clarity of systems being used within the company, and reduce waste in redundant systems
  • Understanding the different applications of existing tools and technologies within your firm to identify most efficient workflows and ensure all teams have the right training to make the most of every tool
  • Leveraging knowledge of existing systems to build a technology roadmap moving forward: Where should we integrate, automate, or seek new tools to enhance our overall operating efficiencies?

2:00 pm Case Study: Discovering the Secret Sauce to Transform Efficiency in the Field & Consistently Drive Best Value for All Teams


  • Understanding the impact of effective work planning and building a strategy for improvement: What did we have to consider when adopting a new approach and who did we engage to create a roadmap for success?
  • Revealing how we began changing hearts and minds to adopt ‘Choosing by Advantage’ for strategic planning, and how we determined the most effective tools to scale best practices across all teams
  • Analyzing key hurdles with scaling adoption and applying to different types of projects: What did we do to overcome these?
  • Underlining how new processes can be broken down and retrained across the organization to accelerate adoption and promote maintenance of new behavior beyond the initial roll out

2:40 pm Preparing Our Teams for Change: What Do We Need to Do to Come Together & Scale Profitability in Construction?

  • Randee Herrin Senior Vice President , TDIndustries
  • Barbara Wagner Senior Vice President , Clark Construction
  • Troy Ochoa Vice President - Solar Construction , Wanzek Construction
  • Markku Allison Vice President - Strategy & Innovation , Chandos Construction


  • Highlighting existing roadblocks within the wider industry that are impacting our ability to innovate: What must associations, government, and unions do to further support industry-wide change?
  • Assessing the changing demographic of the workforce and how this will transform the culture of our organizations: How can we embrace millennials and new ways of thinking to support continuous improvement and business transformation initiatives?
  • Exploring emerging technology as a source of digital disruption: What is the realistic application of automation, AI and machine learning to streamline business processes and where will this change be most effective?
  • Evaluating the evolution of the industry in adopting new building techniques such as prefabrication, and how this is driving organizational restructuring: How can we ensure the company retains Excellence amidst drastic change?

3:20 pm Chair’s Closing Remarks: Taking Action

3:30 pm End of Conference